Information we collect
Information you give us
- Assessment requests. When you submit the site assessment form we collect your name, role, email, phone number, property name and location, and your answers about the property and its equipment.
- Customer accounts. Your portal username and the comments or service notes you submit in the portal.
- Alert contacts. If you ask us to send operational alerts, we collect the email addresses and phone numbers you give us for those messages.
- Correspondence. Messages you send us by email or phone.
Information from monitoring equipment
For customers with WellCore equipment installed, devices send operating readings such as water pressure, pump current, voltage, device status, signal strength, and timestamps. This data describes equipment, not people, but it is associated with your site and account.
Public records
To prepare assessments and well reports we may use publicly available records, such as state well reports and county appraisal records, that relate to your property.
When you use the "Know your well's neighborhood" page, or when we show it in your portal, we look up publicly available groundwater and drought information for a Texas county, ZIP code, or map point (for a customer, the county associated with your site). We send only that location — not your name, account, or street address — to state and federal public-data services, including the Texas Water Development Board, Water Data for Texas, the Texas Department of Transportation county map, and the U.S. Drought Monitor. Lookups on the public page are not stored as a search history.
Website and portal technical data
Our servers record standard request information (such as IP address, browser type, and pages requested) for security and troubleshooting. When you sign in to the portal we set a secure, HTTP-only session cookie that keeps you signed in for up to 12 hours. We do not use advertising or third-party tracking cookies on this website.
How we use information
- To respond to assessment requests and provide quotes and services.
- To operate, monitor, and support equipment installed at your site.
- To show you your own live data, reports, account information, and well-neighborhood context in the portal.
- To send operational alerts by email or text when you have asked us to, about conditions at your site such as a stale signal, low pressure, unusual pump activity, or a power problem.
- To bill for services and handle account questions.
- To secure our systems, prevent abuse, and improve our service.
How we share information
We do not sell your personal information. We share it only:
- With service providers who host or operate our systems for us (for example cloud hosting and email delivery), under obligations to protect it.
- With a payment provider, if you pay online. Card details are entered on the provider's secure page and are not stored by WellCore.
- With email and text-message providers we use to deliver alerts (for example our email host, Twilio, or Microsoft Azure Communication Services). We share only the contact details and message needed to send those alerts, and only when alerts are turned on for your account.
- When required by law, or to protect the rights, safety, or property of our customers, WellCore, or others.
- With your permission.
Each customer can see only their own sites and data in the portal.
Retention
We keep assessment requests and account records for as long as needed to provide services and meet legal and accounting obligations. Equipment readings are retained so that historical trends and reports remain accurate; you may ask us to delete data for your site when service ends, subject to legal requirements.
Security
We use encrypted connections (HTTPS), hashed passwords, access controls, and hosted cloud infrastructure to protect information. No system is perfectly secure, so please contact us right away if you believe your account has been compromised.
Your choices
You can ask us to access, correct, or delete the personal information we hold about you, to add, change, or stop alert contacts, or to change the county used for your neighborhood view, by emailing info@wellcoresystems.com. We will respond within a reasonable time.
Children
Our services are intended for property owners and operators and are not directed to children under 13.
Changes
We may update this policy. The date at the top shows when it was last changed. Material changes will be posted on this page.
Contact
WellCore Systems LLC · info@wellcoresystems.com